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FAQ

Frequently Asked Questions

What is IndieStitch?

Indiestich is a sewing subscription box for women who love to sew their own clothes from designs from independent pattern designers! Each box features a unique designer and includes a clothing pattern and all the materials needed to complete the pattern.

We even include bonus notions to take your sewing to the next level & an invite to our members-only sew along featuring video tutorials.

When will my first box ship?

Your box will ship around the 4th of the month, as long as you purchase before the end of the previous month. For example, if you purchase a box on February 27th, your box will ship around March 4th. However, if you purchase on March 2nd, your first box will ship on April 4th.

I'm new to sewing, is this for me?

All of our patterns are selected with a confident beginner in mind who isn’t afraid of learning new techniques. With IndieStitch, you are never alone in your sewing journey. Our community of women in our private Facebook group love to help others with questions to help get your garment looking just right.

Do you have all-inclusive sizing?

Yes! We only feature pattern companies and patterns that have all-inclusive sizing! During check-out you will be asked if your size is generally xxs to xxl or xxl and greater. By making this choice, we can ensure that you get the right amount of fabric and notions in your box to complete the project.

If you are between the two size groups, we recommend selecting the larger of the two sizes. 

I'm worried I won't like the pattern or fabric.

We realize that not everyone will enjoy every pattern or fabric style. That is why you are given the option of a spoiler alert before the boxes are shipped. At that time, you can choose to skip that month or choose from a previous month’s box. If you choose to skip a month and have a 3, 6 or 12 month plan, a month will be added to the end of your commitment term. To skip a month, log on to your account at IndieStitch.com and follow the on-screen instructions paucse. 

You also have a choice to swap out your box for a past box if there are past boxes available.

Can I skip a month?

Of course you can skip a month!

Log into your account at IndieStitch.com and follow the on-screen instructions for skipping/pausing your subscription.

Note – if you have a 3, 6, or 12 month subscription, you will be adding a month to your commitment term to make up for the one that is skipped.

Why Are The Subscriptions Different Prices If It's Still Paid Monthly?

Good question! If you commit to a longer length of sewing goodies, you get the best deal! Preparing ahead of time allows us to make plans with high-quality vendors to put together future IndieStitch kits at a great price.

If a long term plan isn’t your thing, no problem! We also offer a monthly subscription for $64 so feel free to sign up to whichever plan works best for you!

Is it possible to give IndieStich as a gift?

Of course! Just place the desired subscription of IndieStitch in your cart and simply check the box that says “This is a gift". You do have the ability to choose if you would like it to auto-renew or be a one time gift.

After you place the order, we will contact you via email regarding the message you would like to send to the gift recipient.

Do you offer returns or refunds?

Due to the digital nature of some of the contents of the box, we are unable to offer any returns/refunds on our subscriptions.

If you feel an error has been made with your subscription or billing or you received something in error, please email [email protected] and we will be happy to assist you.

Why was my subscription renewed?

IndieStitch is a subscription service that automatically renews at the end of each cycle, same as most other services of its type. 

If you want to change or cancel your subscription, please log into your subscription page and follow the on-screen instructions. If you have signed up for a multi-month subscription, you will still be charged for the remaining boxes if you cancel before the end of your commitment term. If you have any problems you can email [email protected] and we will be happy to help.

When will I be billed?

You will be billed for your first month as soon as you sign up. You will then be charged on the 15th of each month for renewals

For example – if you bought a one-month subscription on June 9th your next billing date would be on the 15th of July.

Another example – if you bought a 3-month subscription on July 23rd your next billing date would be on August 15th.

All plans will renew automatically at the end of the commitment period.

Example – With a 6-month subscription, after 6 months are up you will renew for another 6 months unless cancelled.

How do I update my billing information?

You can do this by logging into your IndieStitch account and navigating to the billing tab. If you need help with this, please email [email protected] and we will be happy to assist you.

How do I cancel my account?

It is easy to  cancel your subscription with IndieStitch. Simply log into your account and visit “manage my subscription" and click cancel. 

How can I submit my product for a future box?

Just email me at [email protected] and I would love to talk to you! One of the goals of IndieStitch is to support women owned small-businesses.