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FAQ

Frequently Asked Questions

What is IndieStitch?

Indiestich is a subscription box for women who love to sew their own clothes from designs from independent pattern designers. Each box features a unique designer and includes a clothing pattern and materials to complete the pattern and an invitation to a sew-along.

When will my first box ship?

Your box will ship around the 4th of the month, as long as you purchase before the end of the previous month. For example, if you purchase a box on February 27th, your box will ship around March 4th. However, if you purchase on March 2nd, your first box will ship on April 4th.

You are always welcome to purchase a past box if you would like IndieStitch sooner than the next subscription box date.

I'm new to sewing, is this for me?

All of our patterns are selected with a beginner in mind who isn’t afraid of learning new techniques. With IndieStitch, you are never alone in your sewing journey. Our community of women in our private Facebook group love to help others with questions to help get your garment looking just right.

Do you have all-inclusive sizing?

Yes! We only feature indie designers and patterns that have all-inclusive sizing. We have an All-Inclusive plan which includes enough fabric and notions to make every size on the size chart. The IndieStich All-Inclusive plan is recommended for women who have measurements greater than 43 – 35 – 46 (full bust – hip – waist), but all women are welcome to take advantage of this plan.

What is the difference between IndieStitch and IndieStitch All-Inclusive Plans

The only difference is the amount of fabric and notions! Each box includes the same types of items, but the All-Inclusive box ensures you have the right amount of materials for each and every size and is recommended for those measuring greater than 43 – 35 – 46 (full bust – hip – waist).

Is it possible to give IndieStich as a gift?

Of course! Just place the desired subscription of IndieStitch in your cart and simply check the box that says “This is a gift". You do have the ability to choose if you would like it to auto-renew or be a one time gift.

After you place the order, we will contact you via email regarding the message you would like to send to the gift recipient.

Do you offer returns or refunds?

Due to the digital nature of some of the contents of the box, we are unable to offer any returns/refunds on our subscriptions.

If you feel an error has been made with your subscription or billing or you received something in error, please email [email protected] and we will be happy to assist you.

I'm worried I won't like the pattern or fabric.

We realize that not everyone will enjoy every pattern or fabric style. That is why you are given the option of a spoiler alert before the boxes are shipped. At that time, you can choose to skip that month or choose from a previous month’s box.

Can I skip a month?

Of course you can skip a month!

If you have a month-to-month subscription, log into your account here or click “Account" at the top of this page. Click “Edit" in the “Your Subscription(s)" box and then click “skip next renewal." This will skip next month and an email will be sent with a new sneak peek a few days before the next renewal.

If you have a 3 or 6 month subscription, please email me at [email protected] and I’d be happy to get your month skipped and push your renewal date out one month.

How do I cancel my account?

It is easy to  cancel your subscription with IndieStitch. Simply log into your account and visit “manage my subscription" and click cancel. 

How can I submit my product for a future box?

Just email me at [email protected] and I would love to talk to you! One of the goals of IndieStitch is to support women owned small-businesses.